Take a look at the work
Hi, I’m Will,
I am an experienced Customer Experience and Product Leader.
I create strategies for delivering success and harmonised UX / Product teams, so we can deliver great products,
Together
I deliver impact in the UX and Product field.
I have led UX / Product Design Departments & Teams for a decade. In addition to coaching & mentoring UX/Product Design professionals.
I have built teams from the ground up and run departments of 30 plus Designers.
I also have experience managing professionals in different disciplines: Consultants, Researchers, Developers, QA and Product Strategy professionals.
This gives me different and wider perspectives.
Read about my leadership skills and ethos
Wide-ranging experience
Organisations
Built, developed and led impactful UX/Product teams at:
- Product companies
- Client side
- Consultancies
- Agencies
Industries
Across many industries and sectors:
- finance
- utilities
- healthcare
- travel
- and e-commerce.
Roles
Whilst playing many UX and Product roles:
- Leader
- Designer
- Strategist
- Advocate
- Educator
- Coach
- Diplomat
If you are looking for UX, Design or Digital Product Director please review these case studies for evidence of the kinds of skills, experiences and attitudes you need that I have demonstrated.
I have extensive experience building environments within organisations where great products can be created and design teams can thrive and deliver real business value.
Let’s talk about what I can do for you
Case Studies
Designing a Digital Travel Marketplace Product & Building a Team Ethos
An outstanding online travel offering and the team to enhance it. Resulting in doubling the organisations’ value in under 30 months.
Case Studies:
Designing & Delivering a large scale corporate Intranet Re-design
An extensive re-design of a business-critical information system to support a global user base of 35,000 for a FTSE100 organisation.
E-Commerce – Building User Experience at Made.com
Introducing and developing a UX function and user-centric ethos to an Iconic online brand. Designing and delivering brand new site architecture and navigation, design of key site pages and instituting user research and testing to underpin approaches of new offerings.
